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Connects the customer and technology

We offer our customers a wide variety of solutions for remote communication and meeting needs, including on-site installations. We complete AV solutions and programming with professionalism. Our software development team developes customisable solutions for remote communication as well as general needs and they're all integratable to already existing ICT solutions. For these you can get turnkey solutions if necessary.

All services include our service desk support on-site as well as remotely. This is why you get the best service and experience from us.

We carry out our solutions with professionalism to both companies and public organizations. Contact us and let us find the solution for you!

Partners

Our solutions

Trueconnector

Trueconnector communication platform - fully located in Finland - can be compared to many international technological platforms - difference being the much further taken approach in regards to customer accessibility.

Trueconnector platform can be used to easily administrate large entities such as social and healthcare districts, municipalities, companies, larger companies etc. to the biggest and the smallest associations. All with one administrative environment that controls it all.

Trueconnector platform has multiple modules around it that can be installed as part of large scale service entities or utilized as smaller individual ensembles.

Trueconnector Live streaming and recording platform service portals can be implemented to existing websites and controlled easily through its separate administration. This service can easily be customized with your own company's logo for customers to use.

AV installations

Our installation service is famous for its quality and to this day shines out from the rest in a positive manner. We're able to fulfill both smaller and larger spaces and we have experience in installation projects on a European scale. We've started to answering calls in Finland for the increasing AV installations and implementations needs with proven quality. This way we've been fulfilling the long awaited quality that customers have been looking for in AV installations in a very traditional field.

Our installation service covers Finland entirely and we've for a long time worked with huge installation ensembles, for example the state administrations. These too as individual implementations. We are able to provide very high quality implementation tasks on the side during installations such as consultation and plans for future proofing. We're not tied to one vendor, but instead actively look for optimal solutions and have the broadest understanding of the visual communication field in Finland.

An image of a computer screen that has code on it. In front of the computer, there are glasses.

Software development

One of our greatest strengths is our in-house software development. It makes us the only visual communication development company in Finland. For years we've done developmental work on video conferencing systems and our customers can be spotted all the way from state administration to social and healthcare fields.

We offer visual communicaton based technology which can be integrated to other ICT systems that can be for example: enterprise resource planning systems, support service systems, customer and medical report systems, systems integrated with different kinds of transaction / appointment portals as well as customer service systems.

Service desk

Service desk services for our customers are produced from within and we have not externalized this function of our business. This is a very strong element of value and produces additional value to our customers because having a long history in the field shows in our professionals' work.

In addition our personnel works on their continuous learning and experience by fulfilling installations in customer environments. This way the customer, most important to us, stays close and we can give even better service to the customer.

In the era of unified communication and hybrid working we've started to provide support with Teams meeting rooms and hardware in addition to traditional videoconferencing. This way our customers can in addition to just the hardware, get support, training and testing aid directly from our service desk staff and this has become a daily function for us.

Did you know that we can fulfill installations and provide customer service to everywhere in Finland?

Trueconnector

Collaborate with any participants using any devices of their choice, from legacy H.323 endpoints to HTML5 web browsers - at any location.

Trueconnector is the new unifying transcoder between Teams, Skype for Business and virtually any enterprise videoconferencing endpoints. It enables Teams and Skype for Business customers to interact with any SIP or H.323 videoconferencing endpoints, mobile devices, SIP phones or computers with web browsers.

Offering a native compatibility with Microsoft Teams and Skype for Business environments.

Trueconnector supports numerous codecs and standards such as H.263, H.263++, H.264, H.264 SVC (UCIF Profiles 0, 1), H.265, VP8, and RTVideo and call signaling protocols such as H.323, SIP, WebRTC and Microsoft Teams and Skype for Business. All this can be transcoded between different codecs and translated between different protocols.

Connects Teams, Skype for Business, IP phones and PSTN environments.

Trueconnector automatically transcodes all of the industry content sharing standards, H.239 (for H.323), BFCP (for SIP), RDP (for Microsoft Teams & Skype for Business), and VP8 (for WebRTC). This means that such that content can be presented and received across legacy and latest videoconference endpoints, mobile apps, IP Phones, web browsers as well as on Microsoft Teams and Skype for Business clients.

References

Along the years we've worked closely together with many companies. Below are a few of them.

Kolari municipality

Simo municipality

Savukoski municipality

Salla municipality

Enontekiö municipality

Pello municipality

Ylitornio municipality

Ranua municipality

City of Helsinki

City of Rovaniemi

Glass Resort

Safartica

LapIT Oy

Kolpeneen tuki- ja osaamiskeskus

HUS

Virtu.fi

Honkalampi-säätiö

Lapin Ensi- ja turvakoti

Vaasan Sairaanhoitopiiri

Kuriiri

Suvanto Care

Vitamind

SUSTAINABLE DEVELOPMENT TIMELINE

From since the very beginning, sustainable development has been a major factor in our values. This thinking has been there for almost 18 years.
Time was when the biggest climate crisis and financial crisis were not headlining, but we thought these topics would increase our growth - whilst accounting for climate.

We've put together a timeline to highlight some of the most important issues we've tackled over the years, with either in our own actions or even nationally - as the first of its kind.

2026

Rovaniemi office moves

With remote working becoming more common and opportunities following a business acquisition deal, we've developed our company to become more efficient and flexible. In support of our growth and expansion we've moved to a more modern and purposeful space that serves better our current and future needs.
2025

A new life for professional displays

We launched a continuous development initiative focused on a circular economy model for AV technology. The first phase of our model aims to extend the lifecycle of 55"–75" professional displays. Through this, we offer our customers sustainable solutions at very affordable prices. At the same time, we significantly reduce electronic waste and conserve natural resources.
2024

Ethical instructions for employees

Ethical instructions for employees are created and introduced.
2018

Rovaniemi office moves

We move our Rovaniemi HQ to a new location in Rovaniemi and this way minimize emissions on our part in Rovaniemi centre. As a company, we reduce the city's challenges in one of the most popular parking area, which was close to end for example market activity and other general activity due to excess parking.
2017

Hansel

We with our sales company win the Hansel Video conferencing services framework agreement as the private entity.
- Due to this we create Hansel responsible customers services and practices never seen before.
- We publish the first official recycling related processes and operating models for different package materials at all of our locations.
2016

Kuopio office to home offices

Our company reduces the climate emissions in Kuopio region as we decide to retire our physical office location. This did not affect our employee count, but instead we realized the possibility for home offices. Instead of having a physical office, we realized that we can just as well work for the benefit of our customers from our home offices.
2013

Västerås

We win a tender in Sweden with our Nordic partner to bring remote digital services to Västerås municipality. This brings our environment and cost saving operation model to Sweden.
- This later in the year is expanded to 20 other municipalities in Sweden.
2010

Volcano eruption in Iceland

As the volcano in Iceland erupted aggressively, we decided to take part in the climate efforts. Flights were cancelled all the way in Northern Europe and many traveling worker were stuck all around the Nordic countries. We offered our Arctic Communicator software to our customers which enabled them to keep working in a secure and climate friendly way from the comfort of their premises. This was possible even if they were stuck around Nordic countries in harbours, airports, hotels etc.
2009

National University entrepreneur award

We win the national university based entrepreneur award, which in itself encourages innovative but also responsible actions for both national and Lapland areas. This is also an acknowledgement for responsible and tireless work in utilizing remote technology in multiple areas of expertiece.
2008

Arctic Communicator

We publish the first version of Arctic Communicator video conferencing software and it was very actively taken into use by social and healthcare professionals. This software essentially created the foundation for us to be able to launch digital remote receptions, social services and homecare digital services all around Finland.
2008

Strong partnerships with hospital districts

We begin working with hospital districts all around Finland to give support, operate auditoriums and other training spaces to enable lectures be sent to smaller municipality health centres. This makes it possible to share knowledge while making it cost effective and climate friendly and nearly accomplishes unmeasurable possibilities to share the latest medical research knowledge and practices.
2007

Lapland moves from phone lines to broadbands

We take rounds in Lapland municipalities to put into practice moving especially health centres and social offices from ISDN to IP networks. Broadbands start taking a footing all around Lapland.
2006

Founding the company

After founding our company, we published a video conferencing consultation service model that was the first service model for our customers. This way any areas of expertiece were able to get our services to aid and speed up remote technology in a cost effective way - completely independent from brands. This model is still in use to this day in our company.

Image of our office meeting room in Rovaniemi.

About

Arctic Connect Oy – A pioneer in Finnish communication technology

When Arctic Connect began operations in Rovaniemi in 2006, the world was very different. Even then, our vision was clear: remote connections must work seamlessly, no matter how great the distance.

Today, we are a unique Finnish operator that combines deep software development expertise, top-tier AV technology, and modern collaboration solutions into one uncompromising whole.

Why are we a unique partner?

Domestic self-sufficiency: We develop our own software and manage the entire infrastructure as a video conferencing operator. We are not dependent on third-party solutions, which ensures exceptionally high data security for our customers.
Deep AV and collaboration expertise: We don’t just install displays and cameras. We design and implement intelligent collaboration environments (Collaboration Technology), where modern AV technology and software communicate seamlessly with each other.
Genuine expert service, not a mass product: Unlike large international chains, we understand the needs of Finnish companies and public administration. We provide support in Finnish and tailor solutions where off-the-shelf packages fall short.

Technology that makes work more human

We believe the best technology is the kind you don’t notice. Whether it’s hybrid work challenges, demanding auditoriums, or critical remote connections, Arctic Connect is a partner that dares to promise reliability in all conditions – across Finland.

Solution	What does it mean for you?
AV technology	High-quality presentation solutions from meeting rooms to large halls.
Collaboration technology	Tools and platforms that make teamwork smooth regardless of location.
Software development	Custom video communication solutions and integrations.
Installation and maintenance	Turnkey implementations with professional expertise and local support.